visa_mastercard_discovercard_logo.jpg

CANCELLATION REFUND POLICY

  • We understand that sometimes things happen beyond your control. Plans change. Simple. We will gladly reschedule the delivery or give you a credit for the full value paid.  Reimbursement will be issued upon request minus a $5 processing fee.  Cancellations requesting reimbursements shorter than 7 days notice may result in a $20 cancellation fee, plus a $5 processing fee.  Custom Order cancellations will not be given a reimbursement option.

  • In the event of inclement weather, we will not be able to set up any lawn displays. If this occurs, we will promptly offer to reschedule, give you a credit to use at another time, or offer a refund the full rental price. Inclement weather includes lightning, thunderstorms, heavy snow, ice (severe frozen yard), high wind and any other Act of God that would put our Team or our lawn display in danger. Please know that it must be severe weather for us to miss a delivery. Rain will never be the cause of a cancellation, and the wind must be severe enough to impact the stability of the signs. You will not be refunded if you choose to have us pick up the signs early.  We make the determination if we need to change your setup or pickup time due to weather.  

By placing an order / booking with A – Z Sign Design, you agree to our Policies, along with our Terms and Conditions.

NON-REFUNDABLE REFUND POLICY

  • We will not refund you if an incorrect spelling, event date and / or delivery address is provided.  We will send you a confirmation of your order via email so please DOUBLE CHECK the spelling of names, ages, address, date, and time to make absolutely sure there will not be any problems. We will make every effort to contact you if a problem arises as your satisfaction is very important to us.

  • We will not refund you if your loved one wants the display removed promptly. 

  • Every attempt will be made to make you a completely satisfied customer. We want you to be a repeat customer and to tell all of your friends about us!

ADDITONAL INFORMATION

Our signs must be set up in the grass.  You must have a yard to rent our signs.  Happy Birthday is approximately 20 feet wide.  Our signs are large.  We do not accept orders for Trailers.  If you do not live in a Single Family Home (Town House, Duplex, or Condo), please make sure you have enough space to fit our signs.  If you are unsure, email or message us.  We will be happy to look at your yard size and determine if they will fit.  If you place your order without contact us and we arrive to set up and our signs do not fit, we will do our best.  You will not receive a reimbursement or credit if our signs do not fit.

A - Z Sign Design Policies

PAYMENT POLICY

  • Payment is due at time of booking  

  • Payment must clear prior of delivery

  • Payment information is transmitted over secure site and is not stored

  • We Accept all major credit cards

PRIVACY POLICY

  • A – Z Sign Design respects your privacy. We do not sell our clients’ personal information to third parties. We may occasionally contact you to share information about our products and special discounts, but you can always opt out if you prefer.

  • Every attempt will be made to make you a completely satisfied customer. We want you to be a repeat customer and to tell all of your friends about us!